When you have a question or technical issue, you want someone to be there for you, with an enthusiastic can-do attitude. That's just what you'll find when you contact our friendly Moo Crew! In fact, if we don't deliver a positive support experience, we will give you a free month of hosting. It's that simple.

We hereby pledge to:

  • Call you within the first seven days, welcoming you to FatCow.
  • Answer your call in under one minute, on average, each day.
  • Provide 24x7 support every day.
  • Resolve your issue when you first contact us or set a firm deadline to follow up with you.
  • Maintain a pleasant support experience by remaining friendly and courteous at all times.
  • Adhere to the highest training standards, so the Moo Crew is always knowledgeable.
  • Continually review and improve our support experience by sending you a follow-up survey.
If, at any point during your time with us, you feel that we haven't satisfied all aspects of this oath, please email us at oath@fatcow.com. A Moo Crew investigator will then review your complaint, and if we find that we've broken our oath, then I swear on my hoof that we will provide you with an account credit equal to one month of hosting.

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