Call Anytime 1-888-278-9780 or
Live Chat

WholesalePlus Program FAQs

General Overview

Billing Questions

Support Questions


General Overview

What is the FatCow WholesalePlus Reseller Program?

The FatCow WholsalePlus Reseller Program is designed around the needs of anyone who wants to earn revenue by selling Web-site services. Upon registration in the program, each reseller receives generous discounts on FatCow Web hosting, domain registration and more! This robust program gives you a powerful Reseller Console that manages every aspect of your clients' accounts, including billing, products and domains, along with the ability to brand your customers' experience with your own logo, colors and fonts.

What are the responsibilities of the reseller?

As a reseller, you are responsible for billing and providing technical support to any client you sign up.

What restrictions do I have as a reseller?

To become a reseller, you must agree to FatCow's Terms of Service. The restrictions described within the terms of service are applicable to each of your clients.

Do resellers receive a discount on FatCow products and services?

Yes. FatCow gives each reseller a generous discount on our products and services. These discounts are only available for purchases made through your Reseller Console.

How much money can I make as a reseller?

FatCow does not restrict the amount of money you can make as a reseller. This program allows you to resell the available FatCow products and services at whatever rate you desire. You are responsible for paying FatCow for the services that you purchase at the discounted prices.

What features are available to WholesalePlus resellers?

Your clients can access their online control panel by going to http://accountsupport.com/controlpanel/.

  • Private-labeled control panel
  • Dedicated technical support, billing, and engineering staff
  • Powerful reseller console for comprehensive account management
  • Billing manager for each of your resold accounts
  • One-click login for easy account management

Where do clients access the Control Panel?

Your clients will access the Control Panel through an unbranded interface called accountsupport.com. We also provide a free login form that enables your customers to login directly from your Web site.

Do you provide private name servers or DNS masking?

Yes. FatCow gives each reseller a generous discount on our products and services. These discounts are only available for purchases made through your Reseller Console.

What is accountsupport.com?

accountsupport.com is a generic hosting platform for your clients. accountsupport.com is built on the same hosting infrastructure as fatcow, but there are no references back to fatcow for completely anonymous reselling.

Billing Questions

Who is responsible for billing the end customer?

As a reseller, you are entirely responsible for the billing of each of your clients. FatCow will bill your credit card on the due date for each of your clients.

What types of payments does FatCow accept?

FatCow only accepts credit card payments for resold accounts.

Will I get a notice when my accounts are due to be billed?

FatCow provides a notification 30 days prior to the renewal date of annual and semi-annual accounts only. Because all renewal information is available in the Reseller Console, we do not issue notifications for monthly or quarterly accounts.

How do I cancel an account?

To cancel an account, please contact our Support Team and they will cancel the account at the end of the current billing period.

Support Questions

What is the support policy for WholesalePlus resellers?

WholesalePlus resellers are responsible for providing technical support for their clients. If FatCow receives any communication from the client of a reseller, the FatCow Support representative will defer that issue to the actual reseller.

What type of support do I receive as a reseller?

FatCow provides all resellers priority support for the fastest response possible Monday thru Fridays from 8 AM to 8 PM EST.

Live Chat