iYogi Support Coverage

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Operating Systems

Supported Operating Systems

Windows Vista (all editions) Windows XP Home Windows Millennium	Windows 2000 Professional Windows 98 Second Edition	Windows 98 First Edition Windows XP Professional

Support Provided for: System requirements for installation, Reinstallation, Upgrades, Troubleshooting, Performance optimization

Software

Supported Software

Microsoft Office Microsoft Word Microsoft Encarta Microsoft Excel Microsoft Power Point Microsoft Access Microsoft Outlook Microsoft Outlook Express	Microsoft Visio Microsoft NetMeeting Microsoft Media Player Microsoft Works Microsoft Internet Explorer Adobe Acrobat Reader Eudora Mail	Macromedia Shockwave Player Macromedia Flash Player Netscape Communicator Nero Burning RealPlayer Roxio Easy CD/DVD Creator Symantec WinFax Pro

Support Provided for: System requirements for installation, Reinstallation and standard set-up, Basic configuration and Functionality, Troubleshooting

Security

Supported Anti-Virus software:

Supported Anti-Virus software: eTrust EZ Antivirus	Symantec Norton Antivirus McAfee VirusScan	Grisoft AVG Professional Single Edition Trend Micro PC-Cillin

Support Provided for: Reinstallation/Un-installing, Standard Upgrade, Running a Virus scan, Removal of threats found, subject to having access to the said files and the capabilities of antivirus software

Supported Anti-Spyware software:

eTrust PestPatrol	Ad-Aware	Spybot

Support Provided for: Reinstallation/Un-installing, standard Upgrade, Running a Spyware scan, Removal of threats found, subject to having access to the said files and the capabilities of anti-spyware software

Hardware

Supported Hardwaree:

Desktop PCs Laptops Video Cards	Sound Cards Ethernet Cards Internal CD/DVD Readers	Internal CD/DVD Writers Internal IDE Hard Drives

Support Provided for: Basic installation, Standard System setup, Peripheral reinstallation, Standard Peripheral setup, Troubleshooting, Basic functionality

Supported Networking Devices:

Dial-up modems DSL/cable modem connectivity	Ethernet cards and adapter 10/100 mbps	Wireless network components 802.11x (Wi-Fi), connectivity only

Support Provided for: Reinstallation and standard set-up, Basic configuration to setup a workgroup based network, Wireless device lights turn on, Verify network connectivity

Peripherals

Peripherals Supported

External CD/DVD ROM External CD/DVD Writer	Zip Drives Printers	Scanners Multifunctional Printers Speakers

Support Provided for: Verifying Installation, Standard configuration and setup, Troubleshooting, Basic functionality

Note

The troubleshooting services exclude any physical configuration and repair of hardware.
Support will be limited for products registered at the time of subscription. Products added after the registration date are not included in the support
Microsoft Windows, Internet Explorer and other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft Corporation.
Netscape products referenced herein are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.
All other trademarks are the property of their respective owners.

iYogi Terms and Conditions outline what services are available to you, to review please click Terms and Conditions. Contacting iYogi for computer support will be considered acceptance of these policies.

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