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Home > Knowledgebase > Configuring: Locating and updating the Administrative Contact information before initiating a registrar transfer

Question/Problem
Configuring: Locating and updating the Administrative Contact information before initiating a registrar transfer

Answer/Solution

When the domain transfer process is initiated, the Administrative Contact on the domain will receive a verification email that requires an action. Without this action, the transfer process is terminated. Thus, you need access to the Administrative Contact email address associated with your domain to complete the domain transfer process.

Use the following steps to find or update the current Administrative Contact information for the domain you would like to transfer.

  1. Find the registrar information
    • Known Registrar:
      If you know who is the registrar of your domain, contact the registrar directly. For a list of most common registrars and their contact information, click here.
    • Unknown Registrar:
      Perform a domain name search at www.allWhois.com or an alternate source to find the registrar of your domain and obtain the Administrative Contact information.
  2. Change or update the Administrative Contact information, so that you can receive the emails sent to the address on record.
  3. Disable the Domain Whois Privacy before initiating the transfer
Note: Domain Whois Privacy cannot be transferred to our registrar and must be purchased separately.

 

Updated 04/24/14


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