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Getting Started: What is an account profile?



Home > Knowledgebase > Getting Started: What is an account profile?

Question/Problem
Getting Started: What is an account profile?

Answer/Solution

An account profile is created for the purpose of data collection and customer identification (during a support call). An account profile does NOT correspond to an account login. For a specific hosting account, there is only one account login (username and password), but there could be multiple account profiles. If you call customer support, and you are not the account owner, your information should be set up in your account profile.

An account profile describes a person with access to your account, such as the site owner, administrator or Webmaster. We collect your contact information, information about your technical environment, experience, and interests. We then use this information to keep you informed about your account, changes to our systems, and any new or special offers that might be of interest to you.

If multiple people access your account, you can create a profile for each of them based on their role and interests. (Just remember that they still have just one username and password)


Important Note on Privacy: Your account information is kept strictly confidential. FatCow is committed to your security and will not share or sell your information to any third party. We appreciate your trust.

To set up your account profile:

  1. Log into the control panel.
  2. Scroll down to Account Information, and click on Change Account Info. You are on the Account Information page.

    Account Information is broken up into two parts. The basic account information, such as the default account email, telephone number, etc. is on the left. On the right is a list of all additional account users.

  3. To create a new user, click Add New User at the bottom of the right side
  4. Enter information for all required fields

Updated 10/21/14


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