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Home > Knowledgebase > Configuring: Setting and removing the Return to Sender / Route to Trash option

Question/Problem
Configuring: Setting and removing the Return to Sender / Route to Trash option

Answer/Solution

Return to Sender/ Route to Trash option is available from the Address Management page of each individual mailbox address, and when set, routes all incoming email messages either back to sender or to trash.

To set these options:

  1. Log into MailCentral, select the mailbox you wish to edit, and click Edit.

    or

    For Administrators and mailbox owners: Go to Address Management page, enter the mailbox name and password.
    The Address Management page is displayed.
  2. Expand the Return to Sender/Route to Trash section by clicking on the "+" icon. The radio buttons for the options are displayed.
  3. Select the option of choice and click Submit.

    Important! If you decide to NOT route this mailbox's email back to sender or to trash, simply do not click Submit. You can save the rest of your settings for the page, and the radio buttons will clear out automatically as long as Submit has not been activated.

To remove the Return to Sender / Route to Trash routing option:

(Use these steps only if you have submitted the settings and would now like to remove them)

  1. Log into MailCentral, select the mailbox you wish to edit, and click Edit.

    or

    For Administrators and mailbox owners: Go to Address Management page, enter the mailbox name and password.
    The Address Management page is displayed.
  2. Expand the Mailbox Delivery section by clicking on the "+" icon. The New Mailbox Delivery Target selection drop down is displayed.
  3. Select the mailbox address from the drop down list and click Add. Note that the incoming emails will be routed to the added mailbox address, and the Return to Sender/ Route to Trash options have been cleared out.
Updated 08/01/14


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