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Home > Knowledgebase > Troubleshooting: Why is my new domain not loading when I enter its address in the browser?

Question/Problem
Troubleshooting: Why is my new domain not loading when I enter its address in the browser?

Answer/Solution
There are three major issues that could cause your site to not be available from your web browser.

  1. The domain name registration hasn’t propagated yet. It takes approximately 24 - 72 hours for any newly registered domain to show up on the Web. During this 24 - 72 hour period, important information about the domain name (including information about its nameservers, registrar, and contact information) is being sent to all of the nameservers around the world. You will not be able to access your domain until all of the nameservers that lie between your local computer and your server have received and processed this information. A similar process occurs any time a domain is renewed after its expiration date. If you renew your domain before its expiration date, however, no downtime will be experienced.

    To check the status of your domain name registration, you can perform a Whois search on the Internet.

  2. Your domain name registration has expired. Domain names will go off-line if they have expired. You can also perform a Whois search to check the status of your domain registration as well. If the Status field reads anything other than Active, you should contact Customer Support.

  3. The Nameservers aren’t set correctly. If your domain is registered with us, follow these instructions to verify that the nameservers are configured correctly.
Updated 07/22/14


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