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Home > Knowledgebase > Getting Started: What is the Automated Domain Renewal Service?

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Getting Started: What is the Automated Domain Renewal Service?

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POLICIES AND RULES FOR AUTOMATED DOMAIN RENEWAL SERVICE

When enabled, the Automated Domain Renewal Service will automatically initiate the renewal process for all valid domains fifteen (15) days before a domain's expiration date. If your account has an available Domain Credit, we will apply that Domain Credit to the domain renewal, otherwise we will attempt to charge the credit card on file for your account.

Important: an unused Domain Credit or a valid credit card must be accessible through your account for a domain to be renewed through the Automated Domain Renewal Service.

By participating in the Automated Domain Renewal Service, you are authorizing FatCow to act on your behalf to initiate the renewal of your domain(s) and charge your credit card for the renewal. If we are unable to renew your domain, we will send a message to the email address on file for your account, providing instructions for renewing the domain manually.

If your renewal is processed by credit card, you will be charged the price advertised on the FatCow site on the day that the charge is applied.

FatCow's Automated Domain Renewal Service can be used for domains registered through the following domain registrars: Tucows/OpenSRS, Network Solutions and eNom, provided the domain was registered in, or transferred to, FatCow's master account with the registrar. At this time, the Automated Domain Renewal Service does not work with other registrars or domains registered to a different master account. If you would like to use the Automated Domain Renewal Service and your domain does not meet the above criteria, please contact our Support Team to request a registrar transfer.

Your participation in the Automated Domain Renewal Service does not guarantee that your domain name will be successfully renewed. A successful renewal depends on many factors, including, but not limited to, the availability of (i) valid and current credit card and billing information, (ii) Domain Credits, (iii) correct and valid contact information, and (iv) the registrar processing the renewal request correctly.

When enabled, the Automated Domain Renewal Service will instruct our system to automatically renew any valid domain(s) (see below) on your account fifteen days before its renewal date. If your account has an unused Domain Credit, we will use that to renew your domain on your behalf, otherwise we will attempt to charge your credit card.

Please note: the Automated Domain Renewal Service is only available for domains registered with one of our integrated registrars, and only for customers who have credit cards on file. Further, we can only renew domains for which the renewal date is known. If a domain does not meet these criteria, an exclamation-point icon like this: will appear next to it in the Domain Management area.

If you feel you meet these criteria and are experiencing difficulty enabling the Service, please contact support.
Updated 10/01/14


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