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Contact Email Addresses

This article explains how to manage the email addresses associated with your account.

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Contact Addresses on File With Your Account

When you sign up for a hosting account with FatCow, you will input an email address, which will become associated as the contact email address on file with your account. There are three areas of communication that this email address will be used for, which can be updated on the Manage Contact Addresses page of your control panel.

  • Administrative Contact Address - used for delivering important notices about the status of your account. These notices include service announcements and maintenance notices.
  • Billing Contact Address - used for delivering billing related notices. These notices include receipts, past due notifications, and other financial information.
  • Technical Contact Address - used for delivering notices detailing site statistics, domain status (expiration, upcoming renewals, etc.), and other application specific information.

Additionally, there is a text field to enter your "External Contact Address" in the event that the email on file designated as the Administrative, Billing, or Technical Contact Address is not functioning at the moment or is not up to date. Please use a different email address than the address(es) on file as the Administrative, Billing, or Technical Contact Address.

 

Change the email address on file

On occasion, you may receive email messages from us regarding your account. These messages may include billing notices, updates on an open support ticket, or other special offers to enhance your hosting experience.

To update the email address on file:

  1. Log in to your control panel .
  2. Under the "Account Information" heading, click Change Email Addresses.
  3. Update your email address in the appropriate text field or dropdown menu corresponding to the type of message that you are not receiving.
    • Check to ensure that the radio button next to your choice for email communication (either an external email address or a mailbox on your hosting account) has been selected.
    • If you have NameSafe enabled for a domain on your account, you must first unlock NameSafe before you will be able to make any changes to the administrative email address on file with your account. 
  4. Once you have finished making your changes, click Save Changes.

 

Why didn't I receive an email notification from FatCow?

A common issue regarding email notifications not being received is that the email address on file is either spelled incorrectly or is out of date. To update the email address on file:

  1. Log in to your control panel .
  2. Under the "Account Information" heading, click Change Email Addresses.
  3. Update your email address in the appropriate text field or dropdown menu corresponding to the type of message that you are not receiving.
    • Check to ensure that the radio button next to your choice for email communication (either an external email address or a mailbox on your hosting account) has been selected.
    • If you have NameSafe enabled for a domain on your account, you must first unlock NameSafe before you will be able to make any changes to the administrative email address on file with your account. 
  4. Once you have finished making your changes, click Save Changes.

Additionally, on the Manage Contact Addresses page in your control panel, there is a text field to enter your "External Contact Address" in the event that the email on file designated as the Administrative, Billing, or Technical Contact Address is not functioning at the moment or is not up to date. Please use a different email address than the address(es) on file as the Administrative, Billing, or Technical Contact Address.

I have NameSafe enabled. Why can't I update my email address on file?

When attempting to update the Administrative email address on file with your account, you may see the following warning:

 

NameSafe uses the Administrative email address on file with your account as the primary method for security verification. Accordingly, having NameSafe enabled for a domain on your account means that you are unable to make any changes to this email address. In order to change or update the administrative email address on file, you must first unlock NameSafe.

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