This article teaches some email basics - what are mailboxes and forwards, how to create or delete each one and some options associated with both, as well as the catch-all option. This article also covers basic email restrictions - email size, how many emails can be sent out during a given time period, and so forth.
For assistance regarding configuring POP/IMAP email for an Email Client, iPhone/iPad, or Android device, please refer to the appropriate article:
- Configuring an Email Client for your FatCow POP/IMAP mailbox
- Configuring an iPhone/iPad for your FatCow POP/IMAP mailbox
- Configuring an Android device for your FatCow POP/IMAP mailbox
An email address is a label that usually identifies a mailbox where email can be sent. Email addresses have the format: name@domainname - for example, firstname.lastname@example.org. Each email address is unique, much like a regular postal address.
An email mailbox is an area on a network where email is received, stored and retrieved. An email address identifies the mailbox. Each hosting account has a designated number of available mailboxes, which have a defined amount of storage/disk space.
An email forward, (also known as a forwarding-only address or email alias) is an email address that acts as a kind of relay station. Mail that reaches the forward is routed to one or more destination email addresses.
Forwards give you the ability to create targeted email addresses like "email@example.com." On FatCow, forwards can route to mailboxes, external email addresses or lists of email addresses. Forwards do not store messages as mailboxes do; therefore, they do not have storage limits. You can create an unlimited number of forwards.
The catch-all option determines what to do with email sent to non-existent mailboxes on your domain. Sometimes this occurs as an error - someone trying to reach you misspells an address at your domain. However, most frequently, this email is sent by spammers or others with malicious intent. The catch-all option applies to all mailboxes in your account, and allows you to protect yourself.
How do I create a mailbox?
How do I create an email forward?
How do I add a forward to an existing mailbox?
How do I delete a mailbox or forward?
- Log in to your Control Panel.
- Go to Mail Central.
- Click on the mailbox or forward you want to delete.
- Click Delete Mailbox.
- Click OK.
Important: Deleting a mailbox will permanently remove all of its contents. This cannot be undone.
How do I check the storage use for my mailbox?
Enable a disabled mailbox
FatCow disables inactive mailboxes – mailboxes that have not been checked in 90 days – as they tend to be targets for spam, which slows down and detracts from the mail platform performance.
After 90 days of inactivity, a message is sent to the administrator’s email address, explaining that the mailbox has been disabled and all mail in that mailbox will be permanently deleted no earlier than 15 days from that day. If the mailbox is not re-enabled and checked from through WebMail or your email client within the 15 day period all mail contained in the disabled mailbox is permanently deleted, and incoming messages are bounced back to the sender.
To enable a disabled mailbox:
Set the catch-all option
The catch-all option determines what to do with email sent to non-existent mailboxes on your domain. Most frequently, this option is invoked to deal with spam and other mail sent with malicious intent. There are three choices:
- Bounce - All mail sent to non-existent mailboxes is returned to sender.
- Trash - All mail sent to non-existent mailboxes in your account is deleted.
- Save - All mail sent to non-existent mailboxes in your account is routed to a specified mailbox, typically named username_catchall@accountname, which should appear in the list of mailboxes in MailCentral.
- When this mailbox is 70% full, you will receive a warning email (at your administrator address), explaining that when this Save mailbox reaches 100% capacity, your catch-all option will be reset to Trash.
- You receive a similar warning email at 90% capacity and then 100% capacity.
- If you clean out this mailbox, you can then reset your catch-all option back to Save.
To set the catch-all option:
- Log into MailCentral.
- In the Catch-All section, click the Edit link. The Set Catch-All Option page is displayed.
- Read carefully the options presented to you. Most users will choose the first option - Bounce. It protects you from spam, while allowing those who are genuinely trying to reach you to resend their email to a correct address.
- Click Save Changes.
How do I change my mailbox password?
- Log into your Control Panel.
- Go to Mail Central.
- Click on the mailbox you want to change the password for.
- Click Basic Info (may be selected by default).
- Using the Change Password text boxes, type in your new password.
- Click Update Password.
Important: Your new password must contain a lower case letter, upper case letter, and a digit.
What file types can't be sent or received through FatCow's email servers?
What are FatCow's e-mail limits?