Call Anytime 1-888-278-9780 or
Live Chat

Billing General

This article answers many general questions about the billing and payment of your hosting account - how to change your payment method; how to change your billing information or correct invoice information; how to get an invoice or a receipt; how to get an extra 14 days to pay your bill. It also describes our refund policy and guides you through some common troubleshooting questions.

Refund Policy

Refund information can be found in our Terms of Service and Acceptable Use Policy in the following sections:

  • Payment Policies – Payment Processing
  • Cancellation Policy
  • Domain Name Registrations and Renewals
  • More About Domain Renewals
  • Remedies and Action
Still Need Help? - Contact FatCow Support
Submit a
Support Ticket
Call Support
Live Chat