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Billing General
This article answers many general questions about the billing and payment of your hosting account - how to change your payment method; how to change your billing information or correct invoice information; how to get an invoice or a receipt; how to get an extra 14 days to pay your bill. It also describes our refund policy and guides you through some common troubleshooting questions.
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Refund Policy

Refund information can be found in our Terms of Service and Acceptable Use Policy in the following sections:

  • Payment Policies – Payment Processing
  • Cancellation Policy
  • Domain Name Registrations and Renewals
  • More About Domain Renewals
  • Remedies and Action

Change your payment method

To change your payment method, please contact Support. We will adjust your account and provide instructions for making future payments.

Change your billing or invoice information

If the information printed on your invoice is incorrect, you can correct it as follows:

  1. From your control panel, under Account Information, click Change Account Information



  2. Under the Primary Account Information section on the left, click Edit.
  3. Update any information that is incorrect, then click Update.

Change Your Credit Card Information

  1. Log in to the control panel and scroll down to Account Information section.
  2. Click Update Billing Information. Information about the current credit card on file is displayed on the credit card tab.
  3. To edit any of the fields, click on the Edit button in the top right hand corner.
  4. Click Submit Credit Card Update to save the your changes.

Get an invoice for your next payment due and receipts for payments you have made

To view an invoice for your next payment due and receipts for all billing transactions for your plan:

  1. From your control panel, under Account Information, click BillingCentral. You will see a list of all current transactions.
  2. Scroll to the bottom till you see the Show payment activity widget.



  3. Enter the appropriate date range, and click Get Payment History.

    NOTE
    : The results will be displayed according to the DUE DATE of a payment, and NOT by the date that you submitted your payment.

  4. Scroll down to the snapshot of your payment information.



  5. Note the links to the right of each transaction.
  • Click Invoice to view the printable invoice
  • Click Receipt to view a printable receipt for a payment


Get more time to pay your bill

If necessary, you can obtain an extension of 14 days to pay your bill. To do so:

  1. Log in to your control panel.
  2. Under Account Management, select BillingCentral
  3. If your account is past due, a link Need more time? appears at the top of the page
  4. Click Need more time? to obtain a 14 day extension for your payment
  5. Click Notify FatCow to verify your intent

If you cannot access your control panel because your account is past due, and you would like to request an extension to pay your bill:

  1. Log in to your control panel. You are redirected to the Past Due page.
  2. Click Need more time? to obtain a 14 day extension for your payment
  3. Click Notify FatCow to verify your intent

Unrecognized or unknown charges on your statement

To identify any unknown charges, as well as to view past payments (and exactly what they were for):

  1. Log in to the Billing Console. All charges are listed and explained.
  2. If you do not have an account but have received a charge from us on your statement, please call us at the phone number listed on your statement so we can resolve the issue more quickly.
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