Privacy Statement
As required by law, we will disclose that customer information specifically required to name, contact, or bring legal action against persons causing harm or interfering with the rights or property of FatCow, our customers, or others, and in response to legitimate court orders, subpoenas, warrants or as otherwise required for law enforcement purposes. How does FatCow protect customer information? We protect our customers' information both online and offline. Online, your account information is protected by the leading industry standard method of Secure Socket Layer (SSL) encryption. Furthermore, all credit card information is encoded, and our database servers are protected from hackers by not having a publicly routable IP. Your information is also protected in our offices. Our employees are well informed about our privacy practices, and access to customer information is restricted to what is necessary to perform their specific tasks. Moreover, we notify our employees of any changes to our Privacy Statement and corresponding requirements. Referrals and special offers When you take advantage of special promotions to refer a friend to FatCow, be assured that the only information we collect is their name and email address for the sole purpose of sending an invitation. From time to time, FatCow informs our customers about new products and services. You may choose to opt out of receiving such notifications by simply accessing your account through the Control Panel. Within the Account Management options, select "Manage subscriptions" to update your subscription settings. Please note that you will continue to receive important system notices as well as invoices and communications specific to your account. Contests or surveys From time to time, FatCow may invite you to participate in a contest and/or survey. Depending on the nature of the contest or survey, separate terms and conditions may apply. We may make your participation in a contest or survey contingent upon our ability to use your name or biographical information in our marketing and PR promotions. Despite any new terms and conditions, we intend to maintain the spirit of this Privacy Statement with respect to your personal and sensitive information. We will never intentionally release, sell or rent the information you give us in a survey, and all information you give us will be used strictly to improve our service offerings or better understand our customers and the market we serve in a general way. How does FatCow use cookies? Cookies are pieces of information generated by a Web server and stored on a user's computer. FatCow does not use cookies to track or collect information specific to the Web activities of our customers. We exclusively use cookies to authenticate customers accessing the Control Panel and to securely store your login data, and we use cookies to track usage patterns in a general way. Whenever possible, we use session cookies, which remain active only while your browser is open. After the browser is closed, session cookies expire. How can I review or makes changes to my personal information? If you wish to review or need to update your account information, simply access your account through the Control Panel on the FatCow website and make the changes through the Account Management options. Alternatively, you may call our Customer Service Team at 1.888.278.9780, Monday through Friday 6 am to midnight, and Saturday and Sunday from 8 am to 8 pm MST, and a representative will be happy to assist you. Updates to this Privacy Statement We notify customers of changes to this policy by placing a notice on the Control Panel, and we encourage you to contact us at legal@fatcow.com with any questions you have about the changes or any of our policies.
