When you have a question or technical issue, you want someone to be there
for you, with an enthusiastic can-do attitude. That's just what you'll find
when you contact our friendly Moo Crew! In fact, if we don't deliver a positive
support experience, we will give you a free month of hosting. It's that simple.
We hereby pledge to:
- Call you within the first seven days, welcoming you to FatCow.
- Answer your call in under two minutes, on average, each day.
- Provide phone support based exclusively in North America.
- Resolve your issue when you first contact us or set a firm deadline to follow up with you.
- Maintain a pleasant support experience by remaining friendly and courteous at all times.
- Adhere to the highest training standards, so the Moo Crew is always knowledgeable.
- Continually review and improve our support experience by sending you a follow-up survey.
If, at any point during your time with us, you feel that we haven't satisfied all
aspects of this oath, please email us at
oath@fatcow.com.
A Moo Crew investigator will then review your complaint, and if we find that we've broken our oath, then I swear
on my hoof that we will provide you with an account credit equal to one month of hosting.
